Frequently Asked Questions
How many toys can I borrow?
- You can borrow up to 3 toys at a time.
How long can I borrow the toys?
- Toys are borrowed for 2 weeks at a time.
What if I can't return my toys on time?
- It's important that you return your toys by the due date so that other members have the opportunity to borrow them, however we understand that life with kids is busy and unpredictable. Please send us a message on Facebook, Instagram or via email and we can extend the borrowing period for you
Can I come and have a look without signing up?
- Yes, please do. Come along to one of our open sessions and chat to a committee member or just have a look around.
Is volunteering compulsory?
- No. Toy Library members are not required to volunteer, however we need volunteers to operate! We require volunteers for many tasks including open sessions, toy mending, toy cataloguing, social media, working bees and fundraising. If you are interested in volunteering, please let us know.
Do I need any special skills to volunteer?
- You don't need any specials skills and we will have another Member available to help you!
If I volunteer at an open session, can I bring my children with me?
- Yes, absolutely! Many of our volunteers bring their children along.
What will I be doing when I volunteer at an open session?
- One of our friendly committee members will help during the session. Some of the tasks you will be asked to complete include:
• Setting and packing up toys
• Using Mibase (our borrowing system) to return toys as they come back in.
• Assisting members with self-check out
• Adding safety stickers or labels to toys/Checking toy quality
• Adding new toys to the system
• Labelling toys with numbers
What does my membership fee pay for?
- Your membership fees cover the cost to operate the Toy Library. This includes rent, rates, water, electricity, stationery, toy packaging and labelling etc. We apply for grants or fundraise to purchase toys, and make any significant changes to the toy library.
How can I pay for my membership?
- We accept payment by Bank Transfer or cash when at the toy library.
- Please pay Toy Library Fees via Online Bank Transfer - Account details below
BSB: 633 000 ACCOUNT: 134 162 031 * Please ensure you provide your childs full name in the "Reference" field
Do I need to clean my toys?
- All members are required to thoroughly clean their toys prior to returning them to the toy library.
How should I clean my toys?
- Refer the Toy Cleaning Guide on the Membership Expectations, Terms and Conditions page of our website.
Are there rules about batteries?
- It is a Toy Libraries Australia recommendation that we do not have toys with button batteries in our collection.
- We do not supply batteries for toys.
- Where a toy includes a charger, members must be supplied with battery guidelines. Are there rules about batteries?
- It is a Toy Libraries Australia recommendation that we do not have toys with button batteries in our collection.
- We do not supply batteries for toys.
- Where a toy includes a charger, members must be supplied with battery guidlines
What is the Member Online Portal?
- Once your Membership Application has been processed you will be sent your Member User ID and Password, this will enable you to access the Member Online Portal.
- Please contact the Toy Library if you do not receive your User Id and Password via email
- The Member Online Portal allows members to:
- View and update their Name, Address and Contact details
- Place toys ON HOLD. Effectively reserving them until they are picked up from the library. Time limits apply.
- View their Membership fee status
- Add and remove themselves from the Toy Library Roster
- View toys currently on loan and their due dates
- Renew their Annual Memberships
How do I contact the Toy Library?